Refund policy
At Loopora, we want every customer to feel confident when shopping with us. We understand that comfort is personal, and finding the right support pillow may require careful consideration.
To provide a convenient and transparent shopping experience, we offer free returns and refunds within 30 days of delivery, subject to the terms outlined below.
This policy applies to purchases made directly through https://loopora.store.
1. Our 30-Day Return Policy
Customers may request a return within 30 calendar days of receiving their order.
The 30-day period begins on the date the order is delivered to the shipping address provided during checkout.
If you are not satisfied with your purchase, you may contact our customer support team to initiate a return.
We do not charge return processing fees or restocking fees for eligible returns.
For approved returns, Loopora will provide a prepaid return shipping label or arrange another return method at no cost to the customer.
2. Return Eligibility
To help us process returns efficiently, we ask customers to follow these guidelines:
The return request must be submitted within 30 days of delivery.
The product should be returned with its original accessories, components, and packaging whenever reasonably possible.
Customers should provide proof of purchase, such as an order number or order confirmation email.
Products should not be intentionally damaged, altered, or misused.
For hygiene and safe handling, we ask customers to return pillows in a reasonably clean condition whenever possible.
Normal inspection or reasonable testing of a product does not automatically disqualify a return.
If a product is defective, damaged upon arrival, or incorrectly supplied, customers remain entitled to an appropriate resolution regardless of the condition requirements applicable to ordinary change-of-mind returns.
Nothing in this policy limits any non-waivable rights available under applicable consumer protection laws.
3. How to Request a Return
To initiate a return, please contact us at:
Email: support@loopora.store
Include the following information:
Your full name.
Your order number.
The email address associated with your purchase.
The product you wish to return.
A brief description of your return request.
Photographs may be helpful when reporting damage, defects, or an incorrect item, but they are not required for every return request.
Our customer support team will review your request and provide the appropriate return instructions.
Please do not send items to our business correspondence address without receiving return instructions.
4. Free Return Shipping
Loopora provides free return shipping for eligible returns requested within the 30-day return period.
Once your return request has been approved, we will provide a prepaid return label or arrange another suitable return method.
Customers are not required to pay return shipping fees for approved returns.
If a prepaid label is not available for your location, please contact us before shipping the item so that we can arrange an alternative at our expense.
We cannot guarantee reimbursement for independently arranged return shipping that has not been authorized by our support team.
5. Refund Eligibility
Once your returned product has been received and inspected, we will notify you of the status of your refund.
If the return is approved, we will issue a refund to your original payment method.
For an eligible full-order return, the refund includes the amount paid for the returned products and any applicable refundable charges.
Because Loopora offers free standard worldwide shipping, there are no standard outbound shipping charges to deduct from your refund.
We do not charge restocking fees.
For partial returns, refunds will reflect the amount paid for the returned items, including any applicable adjustments for discounts or promotions.
6. Refund Processing Time
After receiving and reviewing your return, we aim to process approved refunds within 5 business days.
Once issued, refunds may take an additional 5–10 business days to appear in your account, depending on your bank or payment provider.
These timeframes are estimates and may vary due to payment processing procedures.
If your refund has been approved but has not appeared after the expected processing period, please contact your payment provider or email our support team for assistance.
7. Damaged, Defective, or Incorrect Products
We take product concerns seriously.
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.
Email support@loopora.store and provide your order number, a description of the issue, and photographs if available.
Depending on the circumstances and applicable law, we may arrange a replacement, refund, or another appropriate resolution.
You will not be responsible for return shipping costs when the problem results from a damaged, defective, or incorrectly supplied product.
Your statutory rights remain unaffected.
8. Exchanges
If you would prefer a different product or pillow style, please contact our customer support team.
We will review your request and explain the available exchange options.
If a direct exchange is not available, you may return the original item under this policy and place a new order for your preferred product.
Any replacement or exchange arrangement will be confirmed before proceeding.
9. Order Cancellations
If you wish to cancel an order, please contact support@loopora.store as soon as possible.
We will attempt to accommodate cancellation requests before an order enters the shipping process.
However, cancellation cannot be guaranteed once an order has been processed or dispatched.
If your order has already shipped, you may request a return after delivery in accordance with this policy.
Any applicable statutory cancellation rights remain unaffected.
10. Lost Return Packages
If you use a prepaid return label provided by Loopora, please retain the shipping receipt or tracking confirmation when available.
If a return package is lost during transit, contact our customer support team with the tracking information.
We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.
11. Refunds for Missing or Undelivered Orders
If your order has not arrived within the estimated delivery period, please contact us.
We will review the available tracking information and investigate the shipment.
If the order is confirmed lost or cannot be delivered, we will arrange a replacement or refund as appropriate.
Customers will not be required to pay additional shipping fees for a replacement resulting from a confirmed shipping loss.
12. International Returns
Our 30-day free return policy applies to customers worldwide.
Customers must contact our support team before sending an international return so that we can provide the appropriate shipping instructions.
Where a return is approved under this policy, Loopora will cover the authorized return shipping costs.
Any customs documentation required for a return should be completed according to the instructions provided by our support team.
13. Consumer Rights
This policy is intended to provide customers with a clear and accessible return process.
It does not exclude, restrict, or replace any mandatory consumer rights or legal remedies that apply in your jurisdiction.
Where applicable law provides greater protection than this policy, the applicable legal requirements will prevail.
14. Contact Information
For return requests, refund questions, or additional assistance, please contact:
Loopora
Website: https://loopora.store
Email: support@loopora.store
Phone: 661-8733-122
Business Correspondence Address: 1551 Washington Str, Cheney
We appreciate your business and are committed to making your shopping experience as comfortable and straightforward as possible.
Loopora — Comfort That Supports Every Moment.