Shipping policy
At Loopora, we believe that shopping for comfort should be simple, convenient, and accessible.
We are pleased to offer free worldwide shipping on every order, with an estimated delivery timeframe of 7–10 days.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
1. Free Worldwide Shipping
Loopora offers free standard shipping to customers worldwide.
There is no minimum order value required to qualify for free shipping.
All eligible orders receive complimentary standard shipping regardless of the number of products purchased.
We do not charge standard shipping fees at checkout.
Certain destinations may be temporarily unavailable due to carrier restrictions, local regulations, or circumstances beyond our control. If we cannot ship to your address, we will contact you and arrange an appropriate refund.
2. Estimated Delivery Time
Our estimated delivery timeframe is:
7–10 Days
This estimate reflects our expected delivery period under normal shipping conditions.
Delivery times may vary depending on the destination, shipping carrier, customs procedures, local transportation conditions, and other circumstances beyond our reasonable control.
Delivery estimates are not guaranteed arrival dates.
If your order experiences an unexpected delay, please contact our support team for assistance.
3. Order Processing
Orders are reviewed and prepared for shipment after successful payment confirmation.
Processing includes verifying order information, preparing products, and arranging shipment with the appropriate carrier.
We aim to complete these steps promptly.
Customers will receive shipping information when their order has been dispatched, where tracking information is available.
Orders placed during weekends, public holidays, or periods of high demand may require additional processing time.
If a significant processing delay occurs, we will make reasonable efforts to notify affected customers.
4. Shipping Destinations
We offer worldwide shipping to supported destinations.
Customers must provide a complete and accurate shipping address during checkout.
The address should include all applicable information, such as:
Recipient's full name.
Street address and building or apartment number.
City and state or province.
Postal or ZIP code.
Country.
Contact information where required by the carrier.
Incomplete or inaccurate shipping information may result in delivery delays or unsuccessful delivery attempts.
5. Order Confirmation
After completing your purchase, you will receive an order confirmation email at the email address provided during checkout.
This email contains relevant order information, including the products purchased and the order reference.
Please review your confirmation carefully.
If you notice an error, contact support@loopora.store as soon as possible.
6. Shipment Tracking
When tracking information is available, it will be provided after your order has been dispatched.
Tracking updates may take time to appear in the carrier's system.
If you have not received tracking information or need assistance understanding your shipment status, please contact our customer support team.
We will review the available information and assist you.
7. International Shipping and Customs
Loopora ships internationally to supported destinations.
International shipments may be subject to customs inspections, import procedures, or local regulatory requirements.
Free worldwide shipping covers the standard shipping service provided by Loopora.
Import duties, customs taxes, and other government-imposed charges are separate from shipping fees and may apply depending on the destination.
Where applicable, such charges will be disclosed at checkout when they can be determined in advance, or customers will be informed that additional import charges may apply.
Responsibility for these charges will be determined by the checkout terms and applicable law.
We do not control customs clearance procedures or charges imposed by government authorities.
8. Shipping Delays
Although we aim to deliver orders within the estimated 7–10 day timeframe, unexpected delays may occasionally occur.
Possible causes include severe weather, customs inspections, transportation disruptions, carrier capacity, local holidays, and incorrect address information.
If your order is delayed, please contact us at support@loopora.store.
We will investigate the available shipment information and provide assistance.
If delivery becomes impossible or the shipment is confirmed lost, we will arrange an appropriate replacement or refund.
Nothing in this policy limits any statutory rights relating to delayed or undelivered goods.
9. Incorrect Shipping Information
Customers are responsible for reviewing their shipping information before completing checkout.
If you discover an error, please contact us immediately.
We will attempt to update the shipping information before dispatch.
However, changes cannot be guaranteed once the order has entered the shipping process.
If an order is returned to us due to an incorrect address, please contact our support team so we can review the circumstances and arrange an appropriate resolution.
Any additional charges or remedies will be handled in accordance with applicable law and the circumstances of the order.
10. Lost or Missing Packages
If your tracking information indicates delivery but you cannot locate your package, please check the delivery location and any available carrier delivery information.
You may also contact our support team for assistance.
If your shipment is confirmed lost, we will arrange a replacement or refund as appropriate.
Customers will not be charged additional standard shipping fees for replacements resulting from confirmed shipping loss.
11. Damaged Packages
If your order arrives with visible shipping damage, please contact us as soon as reasonably possible.
Include your order number, a description of the damage, and photographs if available.
We will review the issue and arrange an appropriate resolution, which may include a replacement or refund.
Please refer to our Return & Refund Policy for additional information.
12. Multiple-Item Orders
If your order contains multiple products, the items may occasionally be shipped separately.
When this happens, you may receive more than one package or tracking reference.
There will be no additional standard shipping charge for split shipments.
If you receive only part of your order, please check any available shipment information or contact our support team.
13. Delivery Confirmation
An order is generally considered delivered when the carrier confirms delivery to the designated address.
However, a carrier's delivery status does not automatically eliminate any responsibility or legal obligation that may apply to Loopora.
If you believe your order was incorrectly marked as delivered, please contact us so we can investigate.
14. Contact Us About Shipping
For questions regarding shipping, tracking, delivery delays, or missing packages, please contact:
Loopora
Email: support@loopora.store
Phone: 661-8733-122
Website: https://loopora.store
Business Correspondence Address: 1551 Washington Str, Cheney
Thank you for choosing Loopora.
We appreciate your patience and look forward to delivering comfort to your doorstep.