Terms of service

Welcome to Loopora.

These Terms of Service govern your access to and use of https://loopora.store, including browsing our website, purchasing products, and interacting with our customer support services.

Throughout these Terms, "Loopora," "we," "us," and "our" refer to the operator of this online store.

By accessing our website or placing an order, you agree to these Terms of Service, subject to any mandatory rights and protections provided by applicable law.

Please read these Terms carefully before using our website.

1. General Conditions

Loopora operates an online retail store specializing in ergonomic support pillows and comfort-focused home products.

By using our website, you confirm that you are legally capable of entering into a binding agreement or have the appropriate permission from a parent or legal guardian where required.

You agree to use our website only for lawful purposes.

You must not use our website to engage in fraudulent transactions, distribute malicious software, interfere with website functionality, or violate applicable laws.

We reserve the right to restrict access to our services when reasonably necessary to address security concerns, fraudulent activity, or violations of these Terms.

2. Product Information

We make reasonable efforts to provide accurate descriptions, photographs, dimensions, specifications, and other relevant product information.

However, product appearance may vary slightly due to lighting conditions, photography, screen settings, and manufacturing tolerances.

Customers are responsible for reviewing available product information before purchasing.

If you require clarification about a product's features, dimensions, or intended use, please contact support@loopora.store.

We reserve the right to correct genuine errors in product descriptions or other website information.

If a material error affects an order you have already placed, we will contact you and provide an appropriate resolution in accordance with applicable law.

3. Product Availability

All products are subject to availability.

We reserve the right to update our product selection, discontinue products, or adjust available quantities.

If a product becomes unavailable after an order has been placed, we will contact the customer and offer an appropriate alternative or a refund.

We will not substitute a materially different product without the customer's agreement.

4. Pricing and Payments

Product prices are displayed on our website and may be updated from time to time.

The price applicable to your order will be the price confirmed during checkout, subject to applicable law and the correction of genuine pricing errors.

We reserve the right to change prices for future orders without prior notice.

Payment must be completed using an accepted payment method available at checkout.

Customers agree to provide accurate and authorized payment information.

We do not knowingly accept fraudulent or unauthorized payment transactions.

Any applicable taxes, duties, or additional charges will be handled in accordance with the information provided at checkout and applicable law.

5. Order Acceptance

After placing an order, you may receive an automated order confirmation email.

This confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

An order is accepted when we confirm that it has been accepted for fulfillment or dispatch it, depending on the circumstances.

We may decline or cancel an order for legitimate reasons, including product unavailability, suspected fraud, payment authorization failure, or a material pricing error.

If payment has already been collected for an order that we cancel, we will issue an appropriate refund.

6. Shipping and Delivery

Loopora offers free standard worldwide shipping on all orders.

Our estimated delivery timeframe is 7–10 days.

Delivery estimates are not guaranteed delivery dates.

Actual delivery times may vary depending on destination, carrier operations, customs procedures, local conditions, and other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate shipping information.

If you discover an error in your shipping address, please contact us as soon as possible.

We will attempt to correct the information before dispatch, but changes cannot be guaranteed once an order has entered the shipping process.

For additional details, please review our Shipping Policy.

7. Returns and Refunds

We offer free returns and refunds within 30 days of delivery, subject to our Return & Refund Policy.

Customers must contact support@loopora.store to initiate a return.

Approved returns are eligible for free return shipping.

Refunds are generally issued to the original payment method after the return has been received and reviewed, except where another resolution is required by applicable law.

Please review our Return & Refund Policy for complete information.

Nothing in these Terms limits mandatory consumer rights.

8. Product Use and Safety

Our products are intended for general comfort, cushioning, positioning, and relaxation according to their individual product descriptions.

Customers should follow all applicable product instructions, warnings, and care guidelines.

Products should be used only for their intended purposes.

Support pillows are not medical devices unless a particular product is expressly identified and appropriately authorized as such.

We do not represent that our products diagnose, treat, cure, or prevent any medical condition.

Customers with medical conditions, pregnancy-related concerns, mobility limitations, or specific positioning requirements should consult a qualified healthcare professional when appropriate.

Products intended for adult use should not be used for infant sleep or other purposes outside their stated intended use.

9. Intellectual Property

All original website content owned by Loopora, including applicable text, graphics, branding, logos, layouts, and other materials, is protected by intellectual property laws.

Third-party trademarks and materials remain the property of their respective owners.

You may not reproduce, distribute, modify, or commercially exploit protected website content without authorization, except where permitted by applicable law.

Personal, non-commercial use of the website is permitted in accordance with these Terms.

10. User Conduct

You agree not to interfere with the operation or security of our website.

Prohibited activities include attempting unauthorized access, submitting fraudulent orders, introducing malicious code, scraping protected content in violation of applicable law, or misusing our customer support channels.

We may take reasonable steps to protect our website, customers, and business operations against misuse.

11. Third-Party Services

Our website may use third-party services for payment processing, website hosting, shipping, analytics, or other operational functions.

These services may be governed by their own terms and privacy policies.

We are not responsible for the independent content or practices of unrelated third-party websites.

However, nothing in this section excludes responsibilities that Loopora cannot lawfully disclaim.

12. Privacy and Personal Information

We respect the importance of protecting customer information.

Personal information collected through our website may be used to process orders, provide customer support, facilitate delivery, prevent fraud, and operate our online store.

The collection and processing of personal information are subject to our Privacy Policy and applicable data protection laws.

Customers should review our Privacy Policy for more information about how personal data is handled.

13. Website Availability

We aim to maintain a functional and accessible shopping experience.

However, website access may occasionally be interrupted due to maintenance, technical issues, security updates, or circumstances beyond our reasonable control.

We do not guarantee uninterrupted access to the website.

We will take reasonable steps to address significant technical problems when they arise.

14. Limitation of Liability

To the extent permitted by applicable law, Loopora is not responsible for losses arising solely from circumstances beyond our reasonable control or from use of products contrary to clearly provided instructions.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for fraud, fraudulent misrepresentation, or other non-excludable obligations.

Nothing in these Terms limits your mandatory consumer protection rights or legal remedies for defective, misdescribed, or undelivered goods.

15. Changes to These Terms

We may update these Terms of Service to reflect changes in our business operations, website functionality, or applicable legal requirements.

Updated Terms will be published on this page with a revised effective date.

Changes will not retroactively remove rights that customers have already acquired under applicable law or an existing purchase agreement.

We encourage customers to review this page periodically.

16. Governing Law and Consumer Protection

These Terms are subject to the laws applicable to the relevant transaction.

Any choice-of-law or dispute-resolution arrangement must respect mandatory consumer protections and jurisdictional rights that apply to the customer.

Nothing in these Terms requires a consumer to waive rights that cannot legally be waived.

17. Contact Information

Questions regarding these Terms of Service may be directed to: